Job Description

DATE POSTED: November 6, 2017

JOB STATUS:  Exempt/Full Time

SALARY:   Negotiable

JOB LOCATION:  Kauai Veterans Memorial Hospital – Waimea, Kauai, Hawaii & Samuel Mahelona Memorial Hospital – Kapaa, Kauai, Hawaii

EDUCATION LEVEL:  Bachelor’s degree

FUNCTION: The Clinic Operations Officer oversees the provision of outpatient treatment services and is primarily responsible for the successful management and operation of medical practices to include all disciplines and/or clinic sites.  This position provides medical and/or surgical specialists with resources necessary to meet the needs of patients as well as the financial objectives of the practice and group.  This position is responsible for developing a philosophy of patient care that promotes excellent health care delivery, investigates alternative methods to improve operations, and fiscal responsibility. The position has ownership/responsibility for outcomes and providing overall administrative management and support for evidence based clinical practice.

This position reports to the Regional Chief Executive Officer.


MINIMUM QUALIFICATION REQUIREMENTS:  To qualify, you must meet all of the following requirements.  Please note that unless specifically indicated, the required education and experience are credited based on a 40-hour workweek.

EDUCATION REQUIREMENT: Graduation from an accredited college or university with a Bachelor’s Degree in Nursing Administration, or Hospital Administration, Public Health or Business Administration. 

EXPERIENCE REQUIREMENT: Four (4) years of professional work experience in administrative, supervisory or consultative work in a hospital/clinic administration involving fiscal matters, principles and practices of clinic operations; budget formulation and justification; personnel management; hospital/clinic or allied medical care facility services.

SUPERVISORY WORK EXPERIENCE: which demonstrated the applicant’s knowledge of and ability to apply the principles, practices, techniques and methods of supervision including: 1) planning, organizing and directing the work of others; 2) assigning and reviewing; 3) advising others on difficult work problems; 4) timing and scheduling their work; and 5) training and developing of employees.



KNOWLEDGE OF:  Public Hospital Administrative policies, Federal, State, Legal and Private agency rules and regulations that govern Hospital operations, licensure, certification and accreditation. Possess comprehensive knowledge of nursing and health care practices and techniques.

SKILLS/ABILITIES: High degree of initiative, judgment and discretionary skills necessary.  Able to analyze situations accurately and take timely, effective action.  Strong, well-developed organizational skills coupled with strategic vision to develop and manage multiple projects simultaneously, integrate priorities to achieve goals and objectives as established and fulfill deadlines. Proven success in reducing costs, improving processes, motivating personnel, achieving goals and managing organization change.  Strong background in interpersonal communication, quality improvement activity, team building, strategic planning and fiscal responsibility; dynamic, success-oriented entrepreneur, promoter negotiator, and team builder who delivers solutions based upon vision and proactive risk taking.  Communicate clearly and effectively orally and in writing. Able to deal with stressful situations.  Must demonstrate the ability to handle changing priorities in a dynamic, fast paced environment.

HOW TO APPLY:   Please complete our HHSC Employment Application form even if you are submitting your RESUME. 

For additional information, call (808) 338-9425 or e-mail

QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.

MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted. Applications will be kept active for six (6) months.

CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be eligible to work in the U.S. and at the time of appointment will be required to become a Hawaii resident within a reasonable time from hire.

VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.

PHYSICAL/MENTAL REQUIREMENTS: Applicants must be able to physically and mentally perform efficiently the duties of the position. Qualified applicants with disabilities who can perform the essential functions of the advertised position are encouraged to apply. The Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodation should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.

PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be conditioned on the results of a complete physical examination, which includes a drug screening. For certain job categories, applicants may be referred to an HHSC-designated physician, rather than the applicant’s personal physician of choice. The cost for all physical examinations, except the cost for the drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation. The Hawaii Health Systems Corporation shall bear the cost of the drug screening.

CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically and any associated costs may be borne by the applicant. If a job offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.

HOW TO APPLY:  Please complete and submit our HHSC Employment Application.  Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with the hiring manager. Applications for announcements with a deadline date must be on file no later than the last day to file applications. Applications received for positions with “Continuous Recruitment Until Needs are Met” will be accepted as long as there are vacancies. Inactive/filled announcements will be taken off the HHSC website.

STEPS TO AN ADMINISTRATIVE REVIEW, SUBSEQUENT APPEALS: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include 1. The job title(s) and recruitment number(s), 2. the specific reason(s) you are requesting the review noting if there is a statute or rule violation, and 3. any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Complaint and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.

Contact Information

The Kauai Regional Office of the Hawaii Health Systems Corporation is located at Kauai Veterans Memorial Hospital, 4643 Waimea Canyon Road, Waimea, HI 96796. For employment opportunities, please click on this link. For additional information, call (808) 338-9425 or e-mail


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