MEDICAL STAFF SERVICES COOR (Credentialing Coor – PFS) #58734 (KAUAI-KV141)

Job Description: Medical Staff Services Coordinator (Credentialing Coordinator – Patient Financial Services)

DATE POSTED: October 16, 2018

JOB STATUS:  Permanent/Full Time

SALARY:   $4968/month (SR24)

JOB LOCATION:  Kauai Region (KVMH, SMMH, & Kauai Region Clinics)



This position is located in the Patient Financial Services Department, of Kauai Veterans Memorial Hospital (KVMH) and Samuel Mahelona Memorial Hospital (SMMH). Both Hospitals are part of the Kauai Region of Hawaii Health Systems Corporation, a public benefit corporation of the State of Hawaii operating nine (9) facilities statewide.

This position is responsible for processes and procedures in the appointment, reappointment and privileging of medical staff members and Allied Health practitioners within the Kauai Region in accordance with Bylaws and Policies of Hawai’i Health Systems Corporation, Medical Staff Bylaws, Rules and Regulations, and Medical Staff Policies. This position is also responsible for providing informational support to the chairperson of Credentials Committee and to Credentials Committee as a whole. This position must also maintain current with the Joint Commission (TJC) standards and federal regulations applicable to credentialing and make necessary revisions to internal procedures and documents when necessary as well as performing other duties as assigned.

This position reports to the Patient Financial Services Manager II (Clinics).


MINIMUM QUALIFICATION REQUIREMENTS:  To qualify, you must meet all of the following requirements.  Please note that unless specifically indicated, the required education and experience are credited based on a 40-hour workweek.

Education: Bachelor’s degree from an accredited four (4) year college or university.

Specialized Experience: Two and one-half (2 ½) years progressively responsible professional experience in administrative, supervisory, or consultative work in hospital administration which included experience with one or multiple the Joint Commission (TJC) surveys, including the preparation of medical staff for interview and file review components of the survey and attendance/participation in the survey.

Supervisory Experience:  One (1) year work experience which demonstrated the applicant’s knowledge of and ability to apply the principles, practices, techniques and methods of supervision including 1) planning, organizing and directing the work of others; 2) assigning and reviewing work; 3) advising others on difficult work problems; 4) timing and scheduling work; and 5) training and developing employees.

Certification: Certification by the National Association of Medical Staff Services (NAMSS) as a Certified Provider Credentialing Specialist (CPCS) is preferred.

Licensure: None required.


Knowledge of: Knowledge of public personnel administration policies, practices, and techniques, The Joint Commission (TJC) standards, and familiarity with Medical Staff bylaws is expected.

Ability to: Type with speed and accuracy involving a net of 40 words-per-minute preferred. Ability to learn and apply pertinent statutory provisions, rules, regulations, policies and procedures; read and understand manuals and other detailed books of instruction. Work effectively with medical staff and administrative leadership; make independent decisions when circumstances warrant such action; deal tactfully with personnel, residents, visitors and the general public; work harmoniously with other personnel; minimize waste of supplies, misuse of equipment, etc.; seek out new methods and principles and be willing to incorporate them into existing practices; take dictation by hand or steno type machine for correspondence, reports, and other materials with speed and accuracy, transcribing such notes by hand, typewriter, or computer; plan and carry out a wide range of clerical functions, including various highly complex assignments; maintain an effective work pace under periodic deadlines; learn and apply pertinent statutory provisions, rules, regulations, policies and procedures; learn and apply a variety of instructions furnished in written, oral, diagrammatic or schedule form; prepare simple narrative and numerical reports; perform basic arithmetic operations quickly and accurately; speak and write simply and directly, including occasionally speaking to groups as well as individuals.

HOW TO APPLY:   Please complete our HHSC Employment Application form even if you are submitting your RESUME. 

  • Recruitment posting are continuous until needs are met
  • All job vacancies will be posted for  a minimum of ten (10) calendar days
  • We are an Equal Opportunity Employer

For additional information, call (808) 823.4116 or e-mail

QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.

MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted. Applications will be kept active for six (6) months.

CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be eligible to work in the U.S. and at the time of appointment will be required to become a Hawaii resident within a reasonable time from hire.

VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.

PHYSICAL/MENTAL REQUIREMENTS: Applicants must be able to physically and mentally perform efficiently the duties of the position. Qualified applicants with disabilities who can perform the essential functions of the advertised position are encouraged to apply. The Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodation should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.

PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be conditioned on the results of a complete physical examination, which includes a drug screening. For certain job categories, applicants may be referred to an HHSC-designated physician, rather than the applicant’s personal physician of choice. The cost for all physical examinations, except the cost for the drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation. The Hawaii Health Systems Corporation shall bear the cost of the drug screening.

CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically and any associated costs may be borne by the applicant. If a job offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.

HOW TO APPLY:  Please complete and submit our HHSC Employment Application.  Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with the hiring manager. Applications for announcements with a deadline date must be on file no later than the last day to file applications. Applications received for positions with “Continuous Recruitment Until Needs are Met” will be accepted as long as there are vacancies. Inactive/filled announcements will be taken off the HHSC website.

STEPS TO AN ADMINISTRATIVE REVIEW, SUBSEQUENT APPEALS: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include 1. The job title(s) and recruitment number(s), 2. the specific reason(s) you are requesting the review noting if there is a statute or rule violation, and 3. any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Complaint and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.

Contact Information

The Kauai Regional Office of the Hawaii Health Systems Corporation is located at Kauai Veterans Memorial Hospital, 4643 Waimea Canyon Road, Waimea, HI 96796. For employment opportunities, please click on this link. For additional information, call (808) 823.4116 or e-mail


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